opkok Privacy Policy – Your Data, Protected

1. Introduction

opkok ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how opkok collects, stores, uses, and protects your personal data when you register, play games, make transactions, or interact with our support team.

We understand that privacy matters deeply to our players in Bangladesh. When you trust opkok with your personal information, we take that responsibility seriously. This policy is written in plain language because we believe you deserve to understand exactly what happens with your data — not just be handed a wall of legal text.

This Privacy Policy should be read alongside our Terms and Conditions, which together form the complete agreement between you and opkok. If you have any questions about this policy at any point, please reach out to us at [email protected].

2. Data We Collect

opkok collects personal data that falls into the following categories. We only collect what is genuinely necessary for the purposes described in this policy.

3. How We Collect Your Data

opkok collects your personal data through the following channels:

• Direct interactions: When you register an account, complete your profile, make a deposit or withdrawal, contact support, or respond to a promotion, you provide data directly to opkok.
• Automated technologies: When you use the opkok platform, we automatically collect technical and usage data through cookies, server logs, and similar technologies. This helps us understand how the platform is being used and identify any issues.
• Third-party payment providers: When you make a payment through bKash, Nagad, Rocket, or a bank transfer, the payment provider shares transaction confirmation data with opkok to allow us to credit your account.
• Identity verification services: In some cases, opkok may use third-party identity verification services to confirm your identity. These services may cross-reference the information you provide against external databases.
• Fraud prevention systems: opkok uses automated systems to detect unusual activity. These systems may collect and analyse data about your behaviour on the platform to identify potential fraud or security threats.

4. How We Use Your Data

opkok uses your personal data only for legitimate purposes that are directly related to operating the platform and serving you as a player. Here is a breakdown of how your data is used:

• Account management: To create and maintain your opkok account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals accurately and securely, and to maintain financial records as required by law.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use opkok and identify areas where we can improve the experience, fix bugs, and optimise performance.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, including financial reporting and anti-money laundering requirements.
• Marketing communications: To send you relevant promotions and offers — but only if you have opted in to receive them. You can opt out at any time.

5. Sharing Your Data

opkok does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which we may share your data with trusted parties:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, and banking partners to process your transactions. These providers are bound by their own privacy and security obligations.
• Identity verification providers: Where required, we may share identity data with licensed verification services to confirm your eligibility to use opkok.
• Fraud prevention services: We may share technical and behavioural data with fraud detection systems to protect the platform and all players.
• Legal authorities: If required by law, court order, or regulatory authority, opkok may be obligated to disclose certain data. We will only do so to the extent legally required and will notify you where permitted.
• Business transfers: In the event of a merger, acquisition, or sale of opkok's business, your data may be transferred to the new entity. You will be notified of any such change and your rights will be maintained.

6. Payment Data

opkok takes the security of your financial data extremely seriously. When you make a deposit or withdrawal, your payment details are transmitted using SSL encryption and are processed directly by our payment partners. opkok does not store full payment account numbers on our servers.

Transaction records — including amounts, dates, and payment method references — are retained by opkok for the period required by financial regulations. These records may be used to resolve disputes, process refunds, or respond to regulatory enquiries.

• opkok only processes payments to and from accounts registered in your own name.
• Any attempt to use a third-party payment account will result in the transaction being reversed and may trigger a compliance review.
• opkok does not store your full bKash PIN, Nagad PIN, or bank account password at any point.

7. Cookies

opkok uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how opkok uses cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session, and ensure the platform loads correctly. You cannot opt out of essential cookies without affecting your ability to use opkok.
• Preference cookies: These remember your settings and preferences, such as your language choice or display preferences, so you don't have to set them every time you visit.
• Analytics cookies: These help us understand how players use opkok — which pages are visited most, where players encounter issues, and how we can improve the overall experience. Analytics data is aggregated and anonymised.
• Security cookies: These help us detect and prevent fraudulent activity and protect your account from unauthorised access.

opkok does not use third-party advertising cookies or tracking cookies that follow you across other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use the platform.

8. Data Retention

opkok retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by financial regulations.
• Transaction records: Retained for a minimum of 5 years to comply with financial reporting and anti-money laundering obligations.
• Support communications: Retained for up to 3 years to allow us to reference previous interactions when resolving disputes or improving our service.
• Technical and usage data: Typically retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When data is no longer required, opkok securely deletes or anonymises it. If you request deletion of your data, we will action your request subject to any legal retention obligations that prevent immediate deletion.

9. Security Measures

opkok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and opkok's servers.
• Encrypted storage for sensitive data including passwords and financial information.
• Strict access controls ensuring that only authorised opkok personnel can access personal data, and only when necessary.
• Regular security audits and penetration testing to identify and address vulnerabilities.
• Automated fraud detection systems that monitor for unusual account activity in real time.
• Two-factor authentication available for all player accounts to add an extra layer of login security.

10. Your Rights

As an opkok player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your request and we will respond within a reasonable timeframe.

11. Minors

opkok is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you are a parent or guardian and believe that a minor has used opkok or provided their personal data to us, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

12. Changes to This Policy

opkok may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email and display a notice on the platform.

The updated policy will be published on this page with a revised "last updated" date. We encourage you to review this page periodically so you stay informed about how opkok protects your data. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way opkok handles your personal data, please get in touch with us. Our team is available 24/7 and will respond to privacy-related enquiries as a priority.